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FAQs

What are your opening times?

Our shop in Clapham is open Mon-Sat: 09:30 to 18:00 and the call centre opening hours: are Mon-Sun: 09:00 to 19:00. You can book online 24 hours a day, 7 days a week.

Do you allow refunds?

If you wish to cancel your booking and attempt to claim a refund, please telephone/ email us in the first instance, so we can advise you if the conditions of your travel arrangements permit any refund.

Do you allow chnages?

If you wish to change your booking, please telephone/ email us in the first instance, so we can advise you if the conditions of your ticket permit any changes. If a change is permitted, we may ask you to confirm in writing that you wish to change the booking. Any changes are subject to availability, limitations and restrictions of the relevant travel supplier. If a change increases the cost of your booking, you will need to pay such extra costs. Changes of any kind will also be subject to TCC Ltd’s usual administration fees.